ordering thorugh www.strangleholdmerch.com
this was emailed to us at stranglehold...
Dear Sirs,
I am writing in reguards to th great costomer service I recieved while
trying to buy your dvds through strangleholdmerch.com. I am a caveman when
it comes to computers and have the worst luck ordering things online. When I
tried to you my paypal acct. to order the dvds, I ran into a wierd dead end
that just kept asking for my address and then telling me card was already on
file, without letting me go any further. Then, I tried to order by just
checking out directly and entering my card info. Turns out, my card was
declined for some reason. Money was there, but... s&!t, I don't know what
happenned. I'm sure I entered something wrong... Long story short, Mr. Heft
contacted me immediatly via email and told me to contact him if there were
any questions or anything he could do. I asked about sending money orders or
just calling in the info directly, and he responded (again, very quickly)
and let me know that those would be fine. When I finally called the shop a
few days later, they put Matt on the phone and he helped me out. He took my
info, processed it, and sent me an email confirmation, all before I got home
from work. I would just forward you the emails, but as I said, I'm a
caveman and it probably wouldn't work. Anyways, I just want to say that I
really appreciate the professional manner in which I was delt with peronally
by Mr. Heft and commend the way you guys handle your business. Thank you
for your time and I look forward to the dvds.
Keep bangin'
Dave Lang
|